Residential care home · Hampshire

Arbory Residential Home

London Road, Andover Down, Andover, SP11 6LR

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 2 months ago

Arbory Residential Home is a residential care home in Andover, run by Coate Water Care (Arbory) Limited (part of Coate Water Care Company). It has 60 registered beds and supports older people, people living with dementia, younger adults, people with a physical disability and people with mental health needs.

CQC rated it Requires improvement overall in July 2026. It was rated Good for effective, caring and responsive. Across Hampshire, 85% of the 436 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 8 July 2026 Rated 2 months ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Hampshire

Arbory Residential Home is in the Requires improvement tier, alongside 65 other homes in Hampshire. Of the 436 rated care homes here, 85% are Good or Outstanding (England: 83%).

Outstanding 24 (5%)
Good, with Outstanding areas 30 (7%)
Good 262 (57%)
Good, with an area to improve 54 (12%)
Requires improvement 66 (14%)
Not yet rated 21 (5%)

Half of Hampshire's ratings are more than 5.2 years old. How tiers work

See all 457 care homes in Hampshire →

Care homes nearby

Ravenna Lodge
Andover, Hampshire · SP11 6RD · Residential care home · 11 beds2.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Clifford House Residential Care Home
Andover, Hampshire · SP10 3AD · Residential care home · 21 beds3.5 km

Good S: Requires improvementE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Ashbourne Court Care Home
Andover, Hampshire · SP10 2JJ · Nursing home · 66 beds3.6 km

Good S: GoodE: GoodC: GoodR: OutstandingW: Good Rated 7 years ago
Willow Court Nursing Home
Andover, Hampshire · SP10 3JY · Nursing home · 66 beds3.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 month ago
Andover Nursing Home
Andover, Hampshire · SP10 3AN · Nursing home · 87 beds4.0 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 1 year ago
Walker House
Andover, Hampshire · SP10 3RL · Residential care home · 6 beds4.2 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated

More care homes near SP11 6LR →

Key facts

Type: Residential care home
Beds: 60
Provider: Coate Water Care (Arbory) Limited
Registered manager: Not listed
Registered with CQC since: 25 November 2010
Local authority: Hampshire
CQC location ID: 1-116957136

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Mental health

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?