Charters Court Nursing and Residential Home is a nursing home in East Grinstead, run by HC-One No.3 Limited (part of Welltower). It has 60 registered beds and supports older people and people living with dementia.
CQC rated it Good overall in June 2021. It was rated Requires improvement for responsive. Across Surrey, 81% of the 336 rated care homes are Good or Outstanding. The rating is 5 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.
CQC rating
Good
Published 11 June 2021
Rated 5 years ago
- SafeAre people protected from abuse and avoidable harm?Good
- EffectiveDoes care achieve good outcomes and a good quality of life?Good
- CaringAre staff kind, compassionate and respectful?Good
- ResponsiveAre services organised to meet people's needs?Requires improvement
- Well-ledIs the home well managed, with a culture of high-quality care?Good
Older rating. Published 11 June 2021, 5 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.
Read the full inspection report on cqc.org.uk ↗
How it compares in Surrey
Charters Court Nursing and Residential Home is in the Good, with an area to improve tier, alongside 22 other homes in Surrey.
Of the 336 rated care homes here, 81% are Good or Outstanding
(England: 83%).
- Outstanding 14 (4%)
- Good, with Outstanding areas 16 (5%)
- Good 219 (63%)
- Good, with an area to improve 23 (7%)
- Requires improvement 63 (18%)
- Inadequate 1 (0%)
- Not yet rated 12 (3%)
Half of Surrey's ratings are more than 4.1 years old. How tiers work
See all 348 care homes in Surrey →
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