Residential care home · Ealing

Chaston House Care Home

11 Acacia Road, Acton, London, W3 6HD

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 2 years ago

02089923208

Chaston House Care Home is a residential care home in London, run by Chaston House Ltd. It has 11 registered beds and supports older people and people living with dementia.

CQC rated it Requires improvement overall in August 2024. It was rated Good for effective, caring and responsive. Across Ealing, 86% of the 35 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 21 August 2024 Rated 2 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Ealing

Chaston House Care Home is in the Requires improvement tier, alongside 4 other homes in Ealing. Of the 35 rated care homes here, 86% are Good or Outstanding (England: 83%).

Good 26 (74%)
Good, with an area to improve 4 (11%)
Requires improvement 5 (14%)

Half of Ealing's ratings are more than 2.9 years old. How tiers work

See all 35 care homes in Ealing →

Care homes nearby

Lynton Terrace
London, Ealing · W3 9DU · Residential care home · 10 beds0.4 km

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 2 years ago
Torkington House
London, Ealing · W3 9HF · Residential care home · 32 beds0.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 5 years ago
Sycamore Lodge
London, Ealing · W3 8PH · Nursing home · 77 beds0.8 km

Good S: Requires improvementE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Acton Care Centre
London, Ealing · W3 8EF · Nursing home · 130 beds1.1 km

Good S: Requires improvementE: GoodC: GoodR: GoodW: Good Rated 10 months ago
Kolbe House
London, Ealing · W5 3HH · Residential care home · 25 beds1.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Victoria Care Centre
London, Brent · NW10 7BR · Nursing home · 115 beds1.9 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 year ago

More care homes near W3 6HD →

Key facts

Type: Residential care home
Beds: 11
Provider: Chaston House Ltd
Registered manager: Charlotte Gibson
Registered with CQC since: 16 April 2013
Local authority: Ealing
CQC location ID: 1-692233405

Who it cares for

Older people
Dementia

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?