Residential care home · Staffordshire

Hen Cloud House

Buxton Road, Leek, ST13 6EQ

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 3 years ago

Hen Cloud House is a residential care home in Leek in Staffordshire, run by Colourful Care 2 Limited. It is registered for up to 66 residents and supports older people, people living with dementia, people with a physical disability and people with a sensory impairment.

Its latest CQC rating, published September 2023, is Requires improvement overall, and Requires improvement in all five key questions. For comparison, 78% of care homes in Staffordshire are rated Good or Outstanding.

CQC rating

Requires improvement

Published 2 September 2023 Rated 3 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Staffordshire

Hen Cloud House is in the Requires improvement tier, alongside 50 other homes in Staffordshire. Of the 236 rated care homes here, 78% are Good or Outstanding (England: 83%).

Outstanding 8 (3%)
Good, with Outstanding areas 14 (5%)
Good 131 (49%)
Good, with an area to improve 31 (12%)
Requires improvement 51 (19%)
Inadequate 1 (0%)
Not yet rated 32 (12%)

Half of Staffordshire's ratings are more than 5.5 years old. How tiers work

See all 268 care homes in Staffordshire →

The provider's other homes

Colourful Care 2 Limited runs 2 care homes registered with CQC: 2 Requires improvement.

Shoemaker Place
Stone, Staffordshire · ST15 0GD · Residential care home · 66 beds

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 2 years ago

All 2 homes run by Colourful Care 2 Limited →

Care homes nearby

Choices Housing Association Limited - 20 Dairy Close
Leek, Staffordshire · ST13 6LT · Residential care home · 4 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Greenfield House
Leek, Staffordshire · ST13 6LQ · Residential care home · 10 beds0.4 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 2 years ago
Abbey Court Care Home
Leek, Staffordshire · ST13 6NF · Nursing home · 50 beds0.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 7 years ago
Ladydale Care Home
Leek, Staffordshire · ST13 5LF · Residential care home · 54 beds0.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
Treetops Court Care Home
Leek, Staffordshire · ST13 8XP · Nursing home · 70 beds0.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 months ago
Wall Hill Care Home Limited
Leek, Staffordshire · ST13 5QA · Residential care home · 35 beds1.3 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 9 months ago

More care homes near ST13 6EQ →

Key facts

Type: Residential care home
Beds: 66
Provider: Colourful Care 2 Limited
Registered manager: Kirsten Brindley-Biddulph
Registered with CQC since: 2 March 2023
Local authority: Staffordshire
CQC location ID: 1-15233115311

Who it cares for

Older people
Dementia
Physical disability
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?