Heron Lea Residential Home is a residential care home in Norwich in Norfolk, run by Luna Care Services Ltd. It is registered for up to 13 residents and supports older people, people living with dementia and people with a physical disability.
Its latest CQC rating, published July 2025, is Good overall, and Good in all five key questions. For comparison, 65% of care homes in Norfolk are rated Good or Outstanding.
CQC rating
Good
Published 31 July 2025
Rated 1 year ago
- SafeAre people protected from abuse and avoidable harm?Good
- EffectiveDoes care achieve good outcomes and a good quality of life?Good
- CaringAre staff kind, compassionate and respectful?Good
- ResponsiveAre services organised to meet people's needs?Good
- Well-ledIs the home well managed, with a culture of high-quality care?Good
Read the full inspection report on cqc.org.uk ↗
How it compares in Norfolk
Heron Lea Residential Home is in the Good tier, alongside 119 other homes in Norfolk.
Of the 295 rated care homes here, 65% are Good or Outstanding
(England: 83%).
- Outstanding 18 (6%)
- Good, with Outstanding areas 12 (4%)
- Good 120 (39%)
- Good, with an area to improve 43 (14%)
- Requires improvement 92 (30%)
- Inadequate 10 (3%)
- Not yet rated 16 (5%)
Half of Norfolk's ratings are more than 6.4 years old. How tiers work
See all 311 care homes in Norfolk →
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Manor House
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