Highwater House is a residential care home in Norwich in Norfolk, run by St Martins Housing Trust. It is registered for up to 22 residents and supports people with mental health needs and drug and alcohol use.
Its latest CQC rating, published March 2019, is Outstanding overall. It was rated Good for safe, effective and responsive. For comparison, 65% of care homes in Norfolk are rated Good or Outstanding. The rating is 7 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.
CQC rating
★Outstanding
Published 26 March 2019
Rated 7 years ago
- SafeAre people protected from abuse and avoidable harm?Good
- EffectiveDoes care achieve good outcomes and a good quality of life?Good
- CaringAre staff kind, compassionate and respectful?★Outstanding
- ResponsiveAre services organised to meet people's needs?Good
- Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
Older rating. Published 26 March 2019, 7 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.
Read the full inspection report on cqc.org.uk ↗
How it compares in Norfolk
Highwater House is in the Outstanding tier, alongside 17 other homes in Norfolk.
Of the 295 rated care homes here, 65% are Good or Outstanding
(England: 83%).
- Outstanding 18 (6%)
- Good, with Outstanding areas 12 (4%)
- Good 120 (39%)
- Good, with an area to improve 43 (14%)
- Requires improvement 92 (30%)
- Inadequate 10 (3%)
- Not yet rated 16 (5%)
Half of Norfolk's ratings are more than 6.4 years old. How tiers work
See all 311 care homes in Norfolk →
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St John's House
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Point House
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Whitehall Lodge Residential Home
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