Residential care home · Staffordshire

Hillswood House Care Home

15 The Avenue, Kidsgrove, Stoke-On-Trent, ST7 1AQ

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 3 years ago

Hillswood House Care Home is a residential care home in Stoke-On-Trent in Staffordshire, run by Hillswood Limited. CQC registers it for 55 places and supports older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.

Its latest CQC rating, published July 2023, is Requires improvement overall. It was rated Good for effective, caring and responsive. For comparison, 78% of care homes in Staffordshire are rated Good or Outstanding.

CQC rating

Requires improvement

Published 27 July 2023 Rated 3 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Staffordshire

Hillswood House Care Home is in the Requires improvement tier, alongside 50 other homes in Staffordshire. Of the 236 rated care homes here, 78% are Good or Outstanding (England: 83%).

Outstanding 8 (3%)
Good, with Outstanding areas 14 (5%)
Good 131 (49%)
Good, with an area to improve 31 (12%)
Requires improvement 51 (19%)
Inadequate 1 (0%)
Not yet rated 32 (12%)

Half of Staffordshire's ratings are more than 5.5 years old. How tiers work

See all 268 care homes in Staffordshire →

Care homes nearby

Maple Tree Court
Stoke On Trent, Staffordshire · ST7 1EL · Residential care home · 64 beds0.9 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Chatterley House
Stoke-On-Trent, Staffordshire · ST7 4LL · Residential care home · 3 beds0.9 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
The Hollins Residential Care Home
Stoke On Trent, Staffordshire · ST7 1LW · Residential care home · 2 beds1.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 6 years ago
Goldenhill Nursing Home
Stoke On Trent, Stoke-on-Trent · ST6 5QS · Nursing home · 46 beds1.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Lawton Rise Care Home
Stoke-On-Trent · ST6 5QS · Nursing home · 62 beds1.6 km

Good S: GoodE: GoodC: GoodR: Requires improvementW: Good Rated 7 years ago
The Old Vicarage Nursing Home
Stoke On Trent, Stoke-on-Trent · ST6 5RD · Nursing home · 45 beds2.1 km

Requires improvement S: Requires improvementE: GoodC: GoodR: Requires improvementW: Requires improvement Rated 2 years ago

More care homes near ST7 1AQ →

Key facts

Type: Residential care home
Beds: 55
Provider: Hillswood Limited
Registered manager: Lesley Shufflebotham
Registered with CQC since: 2 March 2022
Local authority: Staffordshire
CQC location ID: 1-12421369549

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Mental health
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?