Nursing home · Kent

Lindau Residential Home

104 Littlestone Road, New Romney, TN28 8NH

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 8 months ago

Lindau Residential Home is a nursing home in New Romney, run by Care Excellence Limited. CQC registers it for 37 places and supports older people, people living with dementia and younger adults.

CQC rated it Requires improvement overall in January 2026. It was rated Good for effective, caring and responsive. Across Kent, 79% of the 461 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 2 January 2026 Rated 8 months ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Kent

Lindau Residential Home is in the Requires improvement tier, alongside 87 other homes in Kent. Of the 461 rated care homes here, 79% are Good or Outstanding (England: 83%).

Outstanding 17 (4%)
Good, with Outstanding areas 15 (3%)
Good 287 (59%)
Good, with an area to improve 46 (10%)
Requires improvement 88 (18%)
Inadequate 8 (2%)
Not yet rated 22 (5%)

Half of Kent's ratings are more than 5.5 years old. How tiers work

See all 483 care homes in Kent →

Care homes nearby

Creedy House
New Romney, Kent · TN28 8NB · Nursing home · 44 beds0.2 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 1 year ago
Madeira Lodge
New Romney, Kent · TN28 8QT · Residential care home · 48 beds0.4 km

Requires improvement S: Requires improvementE: GoodC: Requires improvementR: Requires improvementW: Requires improvement Rated 1 year ago
Fairways Care Home
New Romney, Kent · TN28 8QX · Residential care home · 28 beds0.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
Rosecroft
New Romney, Kent · TN28 8NZ · Residential care home · 5 beds0.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
Seabreezes
New Romney, Kent · TN28 8NZ · Residential care home · 6 beds0.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Cotswold Lodge
New Romney, Kent · TN28 8QY · Residential care home · 8 beds1.0 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 6 years ago

More care homes near TN28 8NH →

Key facts

Type: Nursing home
Beds: 37
Provider: Care Excellence Limited
Registered manager: Natacha Heyburn
Registered with CQC since: 26 January 2011
Local authority: Kent
CQC location ID: 1-156160589

Who it cares for

Older people
Dementia
Younger adults (18–65)

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?