Nursing home · Hartlepool

Merlin Manor Care Centre

Merlin Manor Care Centre, Merlin Way, Hartlepool, TS26 0BF

Good SafeEffectiveCaringResponsiveWell-led Rated 1 month ago

Merlin Manor Care Centre is a nursing home in Hartlepool, run by Prestige Care (HM) Limited. CQC registers it for 94 places and supports older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment.

CQC rated it Good overall in August 2026. It was rated Requires improvement for safe. Across Hartlepool, 96% of the 26 rated care homes are Good or Outstanding.

CQC rating

Good

Published 3 August 2026 Rated 1 month ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good

Read the full inspection report on cqc.org.uk ↗

How it compares in Hartlepool

Merlin Manor Care Centre is in the Good, with an area to improve tier, alongside 5 other homes in Hartlepool. Of the 26 rated care homes here, 96% are Good or Outstanding (England: 83%).

Good, with Outstanding areas 1 (4%)
Good 18 (69%)
Good, with an area to improve 6 (23%)
Requires improvement 1 (4%)

Half of Hartlepool's ratings are more than 3.8 years old. How tiers work

See all 26 care homes in Hartlepool →

Care homes nearby

De Bruce Court
Hartlepool · TS24 9BD · Nursing home · 46 beds1.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 5 months ago
Sheraton Court
Hartlepool · TS24 9HA · Residential care home · 80 beds1.7 km

Good S: GoodE: GoodC: OutstandingR: GoodW: Good Rated 8 years ago
South Highnam
Hartlepool · TS26 0DZ · Residential care home · 8 beds2.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 year ago
Westview Lodge Care Home
Hartlepool · TS24 0BW · Residential care home · 74 beds2.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Clifton House Residential Care Home
Hartlepool · TS26 9QP · Residential care home · 28 beds2.9 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Hope House
Hartlepool · TS26 9PW · Nursing home · 11 beds3.0 km

Good S: GoodE: GoodC: GoodR: Requires improvementW: Good Rated 7 years ago

More care homes near TS26 0BF →

Key facts

Type: Nursing home
Beds: 94
Provider: Prestige Care (HM) Limited
Registered manager: Carole Gibson
Registered with CQC since: 27 July 2022
Local authority: Hartlepool
CQC location ID: 1-13096006106

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?
Is a registered nurse on site 24 hours a day?