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Residential care home · Sandwell

Messenger House

73 Messenger Road, Smethwick, Birmingham, B66 3EB

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 5 years ago

Messenger House is a residential care home in Birmingham, run by Hickam Healthcare Ltd. It has 4 registered beds and supports older people, younger adults and people with a learning disability or autism.

CQC rated it Requires improvement overall in April 2021. It was rated Good for effective, caring and responsive. Across Sandwell, 71% of the 79 rated care homes are Good or Outstanding. The rating is 5 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.

CQC rating

Requires improvement
Published 9 April 2021 Rated 5 years ago
  • SafeAre people protected from abuse and avoidable harm?Requires improvement
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Older rating. Published 9 April 2021, 5 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.

Read the full inspection report on cqc.org.uk ↗

How it compares in Sandwell

Messenger House is in the Requires improvement tier, alongside 22 other homes in Sandwell. Of the 79 rated care homes here, 71% are Good or Outstanding (England: 83%).

  • Good 38 (42%)
  • Good, with an area to improve 18 (20%)
  • Requires improvement 23 (25%)
  • Not yet rated 12 (13%)

Half of Sandwell's ratings are more than 6.6 years old. How tiers work

See all 91 care homes in Sandwell →

The provider's other homes

Hickam Healthcare Ltd runs 2 care homes registered with CQC: 1 Good, 1 Requires improvement.

  • Forster House
    Smethwick, Sandwell · B67 7LX · Residential care home · 5 beds
    Good SECRW Rated 2 years ago

All 2 homes run by Hickam Healthcare Ltd →

Care homes nearby

  • Bearwood Nursing Home
    Smethwick, Sandwell · B66 4HN · Nursing home · 63 beds0.8 km
    Good SECRW Rated 6 years ago
  • Kinsey Road
    Smethwick, Sandwell · B66 4SL · Residential care home · 4 beds0.9 km
    Good SECRW Rated 6 years ago
  • Selborne Mews
    Smethwick, Sandwell · B67 7BU · Residential care home · 20 beds1.0 km
    Requires improvement SECRW Rated 10 months ago
  • Trinity View Care Home
    Smethwick, Sandwell · B67 7BP · Residential care home · 8 beds1.0 km
    Requires improvement SECRW Rated 6 years ago
  • The Poplars Nursing Home
    Birmingham, Sandwell · B67 7BP · Nursing home · 58 beds1.0 km
    Requires improvement SECRW Rated 3 years ago
  • Fountain Court
    Smethwick, Sandwell · B66 4HW · Residential care home · 16 beds1.0 km
    Good SECRW Rated 8 years ago

More care homes near B66 3EB →