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Residential care home · Milton Keynes

Normandy House

2 Laser Close, Shenley Lodge, Milton Keynes, MK5 7AZ

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 6 years ago
01908673974

Normandy House is a residential care home in Milton Keynes in Milton Keynes, run by CareTech Community Services Limited. It has 6 registered beds and supports people living with dementia and people with a learning disability or autism.

Its latest CQC rating, published November 2019, is Requires improvement overall. It was rated Good for effective, caring and responsive. For comparison, 88% of care homes in Milton Keynes are rated Good or Outstanding. The rating is 6 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.

CQC rating

Requires improvement
Published 13 November 2019 Rated 6 years ago
  • SafeAre people protected from abuse and avoidable harm?Requires improvement
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Older rating. Published 13 November 2019, 6 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.

Read the full inspection report on cqc.org.uk ↗

How it compares in Milton Keynes

Normandy House is in the Requires improvement tier, alongside 3 other homes in Milton Keynes. Of the 42 rated care homes here, 88% are Good or Outstanding (England: 83%).

  • Outstanding 3 (6%)
  • Good, with Outstanding areas 1 (2%)
  • Good 28 (60%)
  • Good, with an area to improve 5 (11%)
  • Requires improvement 4 (9%)
  • Inadequate 1 (2%)
  • Not yet rated 5 (11%)

Half of Milton Keynes's ratings are more than 4.9 years old. How tiers work

See all 47 care homes in Milton Keynes →

The provider's other homes

CareTech Community Services Limited runs 21 care homes registered with CQC: 13 Good, 8 Requires improvement.

All 21 homes run by CareTech Community Services Limited →

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