Residential care home · Suffolk

North Bay House

Borrow Road, Lowestoft, NR32 3PW

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 1 month ago

North Bay House is a residential care home in Lowestoft in Suffolk, run by Hellendoorn Healthcare Limited. It has 28 registered beds and supports older people and people living with dementia.

Its latest CQC rating, published August 2026, is Requires improvement overall. It was rated Good for effective and caring. For comparison, 82% of care homes in Suffolk are rated Good or Outstanding.

CQC rating

Requires improvement

Published 6 August 2026 Rated 1 month ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Suffolk

North Bay House is in the Requires improvement tier, alongside 27 other homes in Suffolk. Of the 171 rated care homes here, 82% are Good or Outstanding (England: 83%).

Outstanding 21 (12%)
Good, with Outstanding areas 5 (3%)
Good 95 (52%)
Good, with an area to improve 20 (11%)
Requires improvement 28 (15%)
Inadequate 2 (1%)
Not yet rated 11 (6%)

Half of Suffolk's ratings are more than 4.1 years old. How tiers work

See all 182 care homes in Suffolk →

The provider's other homes

Hellendoorn Healthcare Limited runs 2 care homes registered with CQC: 1 Good, 1 Requires improvement.

Pear Tree Lodge Residential Home
Saxmundham, Suffolk · IP17 1UQ · Residential care home · 41 beds

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

All 2 homes run by Hellendoorn Healthcare Limited →

Care homes nearby

Broadlands
Lowestoft, Suffolk · NR32 3PW · Residential care home · 52 beds0.0 km

Outstanding S: GoodE: GoodC: OutstandingR: OutstandingW: Outstanding Rated 7 years ago
Lilac Lodge & Lavender Cottage
Lowestoft, Suffolk · NR32 3AA · Residential care home · 34 beds1.4 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
The Dell Care Home
Lowestoft, Suffolk · NR33 9PL · Residential care home · 40 beds1.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago
Oulton Park Care Centre
Lowestoft, Suffolk · NR32 3AX · Nursing home · 60 beds2.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Carlton Hall Residential Home and Village
Lowestoft, Suffolk · NR33 8BL · Residential care home · 86 beds2.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
John Turner House
Lowestoft, Suffolk · NR32 2EZ · Residential care home · 8 beds2.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago

More care homes near NR32 3PW →

Key facts

Type: Residential care home
Beds: 28
Provider: Hellendoorn Healthcare Limited
Registered manager: Deana Burton
Registered with CQC since: 2 December 2010
Local authority: Suffolk
CQC location ID: 1-106199876

Who it cares for

Older people
Dementia

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?