Residential care home · North Yorkshire

Norwood House

12 Westbourne Grove, Scarborough, YO11 2DJ

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 2 months ago

Norwood House is a residential care home in Scarborough, run by Comfy Care Homes Limited. It has 20 registered beds and supports people living with dementia, younger adults, people with a learning disability or autism and people with mental health needs.

CQC rated it Requires improvement overall in July 2026. It was rated Good for caring. Across North Yorkshire, 86% of the 190 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 6 July 2026 Rated 2 months ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in North Yorkshire

Norwood House is in the Requires improvement tier, alongside 24 other homes in North Yorkshire. Of the 190 rated care homes here, 86% are Good or Outstanding (England: 83%).

Outstanding 7 (4%)
Good, with Outstanding areas 7 (4%)
Good 126 (64%)
Good, with an area to improve 24 (12%)
Requires improvement 25 (13%)
Inadequate 1 (1%)
Not yet rated 6 (3%)

Half of North Yorkshire's ratings are more than 5.6 years old. How tiers work

See all 196 care homes in North Yorkshire →

The provider's other homes

Comfy Care Homes Limited runs 2 care homes registered with CQC: 1 Good, 1 Requires improvement.

Rockfield Residential
Scarborough, North Yorkshire · YO12 7HJ · Residential care home · 17 beds

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

All 2 homes run by Comfy Care Homes Limited →

Care homes nearby

St. Cecilia's Nursing Home
Scarborough, North Yorkshire · YO11 2SE · Nursing home · 44 beds0.1 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
The Lodge
Scarborough, North Yorkshire · YO11 2SP · Residential care home · 38 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 2 months ago
Beechwood Nursing Home
Scarborough, North Yorkshire · YO11 2AT · Nursing home · 32 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 month ago
Marina Lodge
Scarborough, North Yorkshire · YO11 2QT · Residential care home · 11 beds0.3 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 6 years ago
St Bernadettes Nursing Home
Scarborough, North Yorkshire · YO11 2TD · Nursing home · 27 beds0.4 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Dulverton House
Scarborough, North Yorkshire · YO11 2QZ · Residential care home · 22 beds0.4 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

More care homes near YO11 2DJ →

Key facts

Type: Residential care home
Beds: 20
Provider: Comfy Care Homes Limited
Registered manager: Iain O'Neil
Registered with CQC since: 24 November 2010
Local authority: North Yorkshire
CQC location ID: 1-114097040

Who it cares for

Dementia
Younger adults (18–65)
Learning disability or autism
Mental health

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?