Residential care home · North Lincolnshire

Norwood House

15a Station Road, Gunness, Scunthorpe, DN15 8SU

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 2 years ago

Norwood House is a residential care home in Scunthorpe, run by Heera Care Ltd. CQC registers it for 28 places and supports older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment.

CQC rated it Requires improvement overall in October 2023. It was rated Good for effective, caring and responsive. Across North Lincolnshire, 79% of the 57 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 11 October 2023 Rated 2 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in North Lincolnshire

Norwood House is in the Requires improvement tier, alongside 11 other homes in North Lincolnshire. Of the 57 rated care homes here, 79% are Good or Outstanding (England: 83%).

Outstanding 6 (10%)
Good, with Outstanding areas 2 (3%)
Good 28 (47%)
Good, with an area to improve 9 (15%)
Requires improvement 12 (20%)
Not yet rated 2 (3%)

Half of North Lincolnshire's ratings are more than 4.4 years old. How tiers work

See all 59 care homes in North Lincolnshire →

The provider's other homes

Heera Care Ltd runs 2 care homes registered with CQC: 2 Requires improvement.

The Grange
Scunthorpe, North Lincolnshire · DN16 3EF · Residential care home · 18 beds

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 4 years ago

All 2 homes run by Heera Care Ltd →

Care homes nearby

Althorpe Residential Home
Scunthorpe, North Lincolnshire · DN17 3HJ · Residential care home · 20 beds1.4 km

Requires improvement S: Requires improvementE: GoodC: GoodR: Requires improvementW: Requires improvement Rated 10 months ago
Holly House Care Home
Scunthorpe, North Lincolnshire · DN17 3LY · Residential care home · 29 beds1.7 km

Good S: GoodE: Requires improvementC: GoodR: GoodW: Good Rated 8 years ago
Randolph House Care Home
Scunthorpe, North Lincolnshire · DN15 8EA · Nursing home · 46 beds3.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago
St Mary's
Scunthorpe, North Lincolnshire · DN15 8UP · Residential care home · 47 beds3.5 km

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 2 years ago
Carisbrooke Manor
Scunthorpe, North Lincolnshire · DN17 2AA · Residential care home · 43 beds3.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Bridgewater Park Care Home
Scunthorpe, North Lincolnshire · DN17 1SN · Nursing home · 63 beds3.6 km

Good S: GoodE: GoodC: not ratedR: not ratedW: Good Rated 3 years ago

More care homes near DN15 8SU →

Key facts

Type: Residential care home
Beds: 28
Provider: Heera Care Ltd
Registered manager: Samantha Bates
Registered with CQC since: 28 September 2015
Local authority: North Lincolnshire
CQC location ID: 1-2232395530

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?