Nursing home · Cheshire West and Chester

Orchard Manor Care Home

Greenacres Court, Acres Lane, Upton, Chester, CH2 1LY

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 7 months ago

Orchard Manor Care Home is a nursing home in Chester, run by Fordent Properties Limited (part of Zion Care). It is registered for up to 93 residents and supports older people, people living with dementia and younger adults.

CQC rated it Requires improvement overall in January 2026, and Requires improvement in all five key questions. Across Cheshire West and Chester, 74% of the 74 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 22 January 2026 Rated 7 months ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Cheshire West and Chester

Orchard Manor Care Home is in the Requires improvement tier, alongside 16 other homes in Cheshire West and Chester. Of the 74 rated care homes here, 74% are Good or Outstanding (England: 83%).

Good, with Outstanding areas 6 (7%)
Good 39 (48%)
Good, with an area to improve 10 (12%)
Requires improvement 17 (21%)
Inadequate 2 (2%)
Not yet rated 7 (9%)

Half of Cheshire West and Chester's ratings are more than 4.4 years old. How tiers work

See all 81 care homes in Cheshire West and Chester →

Care homes nearby

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Chester, Cheshire West and Chester · CH2 1HB · Residential care home · 42 beds1.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 5 years ago
Dorin Court Bungalow Short Break Service
Chester, Cheshire West and Chester · CH2 1HB · Residential care home · 5 beds1.7 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Upton Dene Residential and Nursing Home
Chester, Cheshire West and Chester · CH2 1FD · Nursing home · 74 beds2.1 km

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 1 year ago
St Cyril's Neurological Care and Rehabilitation Service
Chester, Cheshire West and Chester · CH2 1HJ · Nursing home · 26 beds2.4 km

Requires improvement S: Requires improvementE: Requires improvementC: GoodR: Requires improvementW: Requires improvement Rated 1 year ago
Kingscourt
Chester, Cheshire West and Chester · CH2 3RB · Nursing home · 37 beds2.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Pinetum
Chester, Cheshire West and Chester · CH2 1UA · Nursing home · 45 beds2.6 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago

More care homes near CH2 1LY →

Key facts

Type: Nursing home
Beds: 93
Provider: Fordent Properties Limited
Registered manager: Michelle Haspey
Registered with CQC since: 31 December 2010
Local authority: Cheshire West and Chester
CQC location ID: 1-115085757

Who it cares for

Older people
Dementia
Younger adults (18–65)

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?