Phoenix House is a residential care home in Westcliff On Sea, run by Newhaven Care Limited. CQC registers it for 9 places and supports older people, younger adults, people with a physical disability, people with a learning disability or autism, people with a sensory impairment and children (0–18).
CQC rated it Good overall in January 2020, and Good in all five key questions. Across Southend-on-Sea, 91% of the 77 rated care homes are Good or Outstanding. The rating is 6 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.
CQC rating
Good
Published 18 January 2020
Rated 6 years ago
- SafeAre people protected from abuse and avoidable harm?Good
- EffectiveDoes care achieve good outcomes and a good quality of life?Good
- CaringAre staff kind, compassionate and respectful?Good
- ResponsiveAre services organised to meet people's needs?Good
- Well-ledIs the home well managed, with a culture of high-quality care?Good
Older rating. Published 18 January 2020, 6 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.
Read the full inspection report on cqc.org.uk ↗
How it compares in Southend-on-Sea
Phoenix House is in the Good tier, alongside 60 other homes in Southend-on-Sea.
Of the 77 rated care homes here, 91% are Good or Outstanding
(England: 83%).
- Outstanding 2 (2%)
- Good, with Outstanding areas 1 (1%)
- Good 61 (74%)
- Good, with an area to improve 6 (7%)
- Requires improvement 6 (7%)
- Inadequate 1 (1%)
- Not yet rated 5 (6%)
Half of Southend-on-Sea's ratings are more than 3.1 years old. How tiers work
See all 82 care homes in Southend-on-Sea →
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