Residential care home · Essex

Southborough Care Home

9-11 Southborough Road, Chelmsford, CM2 0AG

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 1 year ago

Southborough Care Home is a residential care home in Chelmsford in Essex, run by Southborough Care Home Limited. It is registered for up to 12 residents and supports older people, people living with dementia, younger adults and people with a learning disability or autism.

Its latest CQC rating, published March 2025, is Requires improvement overall. It was rated Good for effective, caring and responsive. For comparison, 83% of care homes in Essex are rated Good or Outstanding.

CQC rating

Requires improvement

Published 10 March 2025 Rated 1 year ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Essex

Southborough Care Home is in the Requires improvement tier, alongside 57 other homes in Essex. Of the 369 rated care homes here, 83% are Good or Outstanding (England: 83%).

Outstanding 7 (2%)
Good, with Outstanding areas 16 (4%)
Good 236 (60%)
Good, with an area to improve 49 (12%)
Requires improvement 58 (15%)
Inadequate 3 (1%)
Not yet rated 24 (6%)

Half of Essex's ratings are more than 5.1 years old. How tiers work

See all 393 care homes in Essex →

Care homes nearby

Moulsham Home
Chelmsford, Essex · CM2 0JN · Residential care home · 37 beds0.1 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 8 years ago
Cherry Wood Grange Care Home
Chelmsford, Essex · CM2 0AR · Nursing home · 66 beds0.1 km

Good S: GoodE: GoodC: GoodR: Requires improvementW: Good Rated 6 years ago
Daniel Kirby House
Chelmsford, Essex · CM2 9AQ · Residential care home · 6 beds0.4 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
Manor Lodge
Chelmsford, Essex · CM2 0EP · Nursing home · 120 beds0.7 km

Outstanding S: OutstandingE: GoodC: OutstandingR: GoodW: Outstanding Rated 1 year ago
Admirals Reach Care Home
Chelmsford, Essex · CM1 2GA · Nursing home · 158 beds1.8 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Okeley Care Home
Chelmsford, Essex · CM1 2AR · Nursing home · 84 beds2.0 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago

More care homes near CM2 0AG →

Key facts

Type: Residential care home
Beds: 12
Provider: Southborough Care Home Limited
Registered manager: Nicola Gardener
Registered with CQC since: 7 August 2011
Local authority: Essex
CQC location ID: 1-233699100

Who it cares for

Older people
Dementia
Younger adults (18–65)
Learning disability or autism

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?