Residential care home · Southend-on-Sea

The Hollies

70 Canewdon Road, Westcliff On Sea, SS0 7NE

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 3 years ago

The Hollies is a residential care home in Westcliff On Sea in Southend-on-Sea, run by Eldercroft Care Home Limited. CQC registers it for 10 places and supports older people, people living with dementia, younger adults, people with a learning disability or autism and people with mental health needs.

Its latest CQC rating, published March 2023, is Requires improvement overall. It was rated Good for effective, caring and responsive. For comparison, 91% of care homes in Southend-on-Sea are rated Good or Outstanding.

CQC rating

Requires improvement

Published 10 March 2023 Rated 3 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Southend-on-Sea

The Hollies is in the Requires improvement tier, alongside 5 other homes in Southend-on-Sea. Of the 77 rated care homes here, 91% are Good or Outstanding (England: 83%).

Outstanding 2 (2%)
Good, with Outstanding areas 1 (1%)
Good 61 (74%)
Good, with an area to improve 6 (7%)
Requires improvement 6 (7%)
Inadequate 1 (1%)
Not yet rated 5 (6%)

Half of Southend-on-Sea's ratings are more than 3.1 years old. How tiers work

See all 82 care homes in Southend-on-Sea →

Care homes nearby

Mellor House
Westcliff On Sea, Southend-on-Sea · SS0 7RQ · Residential care home · 8 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 year ago
Westerley Residential Care Home for the Elderly - Westcliff-on-Sea
Westcliff On Sea, Southend-on-Sea · SS0 7QU · Residential care home · 20 beds0.2 km

Good S: Requires improvementE: GoodC: GoodR: GoodW: Good Rated 1 year ago
Aarandale Lodge
Westcliff On Sea, Southend-on-Sea · SS0 7PR · Residential care home · 20 beds0.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 months ago
Milton House
Westcliff On Sea, Southend-on-Sea · SS0 7PJ · Residential care home · 29 beds0.4 km

Good S: GoodE: GoodC: GoodR: GoodW: Requires improvement Rated 5 years ago
Elgin Rest Home
Westcliff On Sea, Southend-on-Sea · SS0 7SS · Residential care home · 17 beds0.5 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 8 years ago
Valkyrie Lodge
Westcliff On Sea, Southend-on-Sea · SS0 8BY · Residential care home · 6 beds0.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago

More care homes near SS0 7NE →

Key facts

Type: Residential care home
Beds: 10
Provider: Eldercroft Care Home Limited
Registered manager: Not listed
Registered with CQC since: 22 May 2017
Local authority: Southend-on-Sea
CQC location ID: 1-3840822186

Who it cares for

Older people
Dementia
Younger adults (18–65)
Learning disability or autism
Mental health

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?