Residential care home · East Sussex

The Well House

Golden Cross, Hailsham, BN27 4AJ

Requires improvement Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement Rated 10 months ago
01825873389 Website ↗

The Well House is a residential care home in Hailsham, run by Well House Care Sussex Ltd. It is registered for up to 14 residents and supports people with a physical disability and people with a learning disability or autism.

CQC rated it Requires improvement overall in November 2025. It was rated Good for effective, caring and responsive. Across East Sussex, 85% of the 273 rated care homes are Good or Outstanding.

CQC rating

Requires improvement
Published 20 November 2025 Rated 10 months ago
  • SafeAre people protected from abuse and avoidable harm?Requires improvement
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in East Sussex

The Well House is in the Requires improvement tier, alongside 41 other homes in East Sussex. Of the 273 rated care homes here, 85% are Good or Outstanding (England: 83%).

  • Outstanding 5 (2%)
  • Good, with Outstanding areas 10 (4%)
  • Good 168 (60%)
  • Good, with an area to improve 48 (17%)
  • Requires improvement 42 (15%)
  • Not yet rated 9 (3%)

Half of East Sussex's ratings are more than 3.8 years old. How tiers work

See all 282 care homes in East Sussex →

Care homes nearby

  • The Well House
    Hailsham, East Sussex · BN27 4AJ · Residential care home · 14 beds0.0 km
    Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
  • Lydfords Care Home
    Lewes, East Sussex · BN8 6DR · Residential care home · 36 beds4.5 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 years ago
  • Abbots Wood Manor
    Hailsham, East Sussex · BN27 3AL · Nursing home · 60 beds4.6 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
  • Grangemead
    Hailsham, East Sussex · BN27 1EU · Residential care home · 12 beds4.7 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 8 years ago
  • Quinnell House
    Hailsham, East Sussex · BN27 1QN · Residential care home · 56 beds4.8 km
    Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 3 months ago
  • Quality Reliable Care Limited
    Heathfield, East Sussex · TN21 0JL · Residential care home · 12 beds4.8 km
    Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago

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