The Willows is a residential care home in Bury St Edmunds, run by Extrafriend Limited. It is registered for up to 25 residents and supports older people and younger adults.
CQC rated it Good overall in February 2020, and Good in all five key questions. Across Suffolk, 82% of the 171 rated care homes are Good or Outstanding. The rating is 6 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.
CQC rating
Good
Published 14 February 2020
Rated 6 years ago
- SafeAre people protected from abuse and avoidable harm?Good
- EffectiveDoes care achieve good outcomes and a good quality of life?Good
- CaringAre staff kind, compassionate and respectful?Good
- ResponsiveAre services organised to meet people's needs?Good
- Well-ledIs the home well managed, with a culture of high-quality care?Good
Older rating. Published 14 February 2020, 6 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.
Read the full inspection report on cqc.org.uk ↗
How it compares in Suffolk
The Willows is in the Good tier, alongside 94 other homes in Suffolk.
Of the 171 rated care homes here, 82% are Good or Outstanding
(England: 83%).
- Outstanding 21 (12%)
- Good, with Outstanding areas 5 (3%)
- Good 95 (52%)
- Good, with an area to improve 20 (11%)
- Requires improvement 28 (15%)
- Inadequate 2 (1%)
- Not yet rated 11 (6%)
Half of Suffolk's ratings are more than 4.1 years old. How tiers work
See all 182 care homes in Suffolk →
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