Residential care home · West Sussex

Victoria Grand

22 Mill Road, Mill Road, Worthing, BN11 4LF

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 1 year ago

01903248048

Victoria Grand is a residential care home in Worthing, run by Victoria Care Elite Limited. CQC registers it for 26 places and supports older people, people living with dementia, younger adults, people with a physical disability and people with a learning disability or autism.

CQC rated it Requires improvement overall in May 2025, and Requires improvement in all five key questions. Across West Sussex, 84% of the 316 rated care homes are Good or Outstanding.

CQC rating

Requires improvement

Published 20 May 2025 Rated 1 year ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in West Sussex

Victoria Grand is in the Requires improvement tier, alongside 50 other homes in West Sussex. Of the 316 rated care homes here, 84% are Good or Outstanding (England: 83%).

Outstanding 11 (3%)
Good, with Outstanding areas 15 (5%)
Good 203 (61%)
Good, with an area to improve 36 (11%)
Requires improvement 51 (15%)
Not yet rated 15 (5%)

Half of West Sussex's ratings are more than 4.2 years old. How tiers work

See all 331 care homes in West Sussex →

Care homes nearby

Lavender Lodge
Worthing, West Sussex · BN11 5DR · Residential care home · 20 beds0.2 km

Requires improvement S: Requires improvementE: Requires improvementC: Requires improvementR: GoodW: Requires improvement Rated 8 years ago
Tenby House
Worthing, West Sussex · BN11 4QH · Nursing home · 32 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 3 months ago
Caer Gwent
Worthing, West Sussex · BN11 4TA · Nursing home · 61 beds0.3 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 4 years ago
St Michaels Nursing Home
Worthing, West Sussex · BN11 4QN · Nursing home · 35 beds0.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 2 years ago
Pentlands Nursing Home
Worthing, West Sussex · BN11 5DU · Nursing home · 32 beds0.4 km

Good S: Requires improvementE: GoodC: GoodR: GoodW: Good Rated 8 years ago
Larkswood
Worthing, West Sussex · BN11 4JN · Residential care home · 18 beds0.4 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago

More care homes near BN11 4LF →

Key facts

Type: Residential care home
Beds: 26
Provider: Victoria Care Elite Limited
Registered manager: Kristina Willmott
Registered with CQC since: 25 January 2011
Local authority: West Sussex
CQC location ID: 1-133870755

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Learning disability or autism

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?