Residential care home · Hertfordshire

Westbourne Care Home

Westbourne, 9 Bedford Road, Hitchin, SG5 2TP

Good SafeEffectiveCaringResponsiveWell-led Rated 3 years ago

Westbourne Care Home is a residential care home in Hitchin in Hertfordshire, run by Bainscare Limited. It has 27 registered beds and supports older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment.

Its latest CQC rating, published October 2022, is Good overall. It was rated Requires improvement for safe. For comparison, 77% of care homes in Hertfordshire are rated Good or Outstanding.

CQC rating

Good

Published 26 October 2022 Rated 3 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good

Read the full inspection report on cqc.org.uk ↗

How it compares in Hertfordshire

Westbourne Care Home is in the Good, with an area to improve tier, alongside 23 other homes in Hertfordshire. Of the 216 rated care homes here, 77% are Good or Outstanding (England: 83%).

Outstanding 9 (4%)
Good, with Outstanding areas 12 (5%)
Good 121 (49%)
Good, with an area to improve 24 (10%)
Requires improvement 48 (20%)
Inadequate 2 (1%)
Not yet rated 29 (12%)

Half of Hertfordshire's ratings are more than 6.6 years old. How tiers work

See all 245 care homes in Hertfordshire →

Care homes nearby

Elmside
Hitchin, Hertfordshire · SG5 1HB · Residential care home · 69 beds0.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 months ago
Symonds House - Care Home with Nursing Physical Disabilities
Hitchin, Hertfordshire · SG5 2JB · Nursing home · 20 beds0.5 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Lavender Fields - Care Home with Nursing
Hitchin, Hertfordshire · SG5 2JB · Nursing home · 10 beds0.5 km

Requires improvement S: GoodE: Requires improvementC: GoodR: GoodW: Requires improvement Rated 4 years ago
17 Walsworth Road
Hitchin, Hertfordshire · SG4 9SP · Residential care home · 6 beds0.9 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Foxholes Care Home
Hitchin, Hertfordshire · SG5 2EN · Residential care home · 110 beds0.9 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 1 year ago
Highbury Rise
Hitchin, Hertfordshire · SG4 9RW · Residential care home · 23 beds1.1 km

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 7 months ago

More care homes near SG5 2TP →

Key facts

Type: Residential care home
Beds: 27
Provider: Bainscare Limited
Registered manager: Not listed
Registered with CQC since: 7 December 2010
Local authority: Hertfordshire
CQC location ID: 1-115211515

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Learning disability or autism
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?