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Nursing home · Surrey

Whitegates Care Centre Limited

1 Condor Road, Laleham, Staines-Upon-Thames, TW18 1UG

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 6 years ago
01784441287 Website ↗

Whitegates Care Centre Limited is a nursing home in Staines-Upon-Thames in Surrey, run by Whitegates Care Centre Limited (part of CHD Living). CQC registers it for 51 places and supports older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment.

Its latest CQC rating, published March 2020, is Requires improvement overall. It was rated Good for effective, caring and responsive. For comparison, 81% of care homes in Surrey are rated Good or Outstanding. The rating is 6 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.

CQC rating

Requires improvement
Published 4 March 2020 Rated 6 years ago
  • SafeAre people protected from abuse and avoidable harm?Requires improvement
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Older rating. Published 4 March 2020, 6 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.

Read the full inspection report on cqc.org.uk ↗

How it compares in Surrey

Whitegates Care Centre Limited is in the Requires improvement tier, alongside 62 other homes in Surrey. Of the 336 rated care homes here, 81% are Good or Outstanding (England: 83%).

  • Outstanding 14 (4%)
  • Good, with Outstanding areas 16 (5%)
  • Good 219 (63%)
  • Good, with an area to improve 23 (7%)
  • Requires improvement 63 (18%)
  • Inadequate 1 (0%)
  • Not yet rated 12 (3%)

Half of Surrey's ratings are more than 4.1 years old. How tiers work

See all 348 care homes in Surrey →

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