Residential care home · Surrey

Woodcroft

69 Lonesome Lane, Reigate, RH2 7QT

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 5 years ago

Woodcroft is a residential care home in Reigate, run by Millsted Care Ltd. CQC registers it for 6 places and supports younger adults, people with a physical disability and people with a learning disability or autism.

CQC rated it Requires improvement overall in August 2021, and Requires improvement in all five key questions. Across Surrey, 81% of the 336 rated care homes are Good or Outstanding. The rating is 5 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.

CQC rating

Requires improvement

Published 11 August 2021 Rated 5 years ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Older rating. Published 11 August 2021, 5 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.

Read the full inspection report on cqc.org.uk ↗

How it compares in Surrey

Woodcroft is in the Requires improvement tier, alongside 62 other homes in Surrey. Of the 336 rated care homes here, 81% are Good or Outstanding (England: 83%).

Outstanding 14 (4%)
Good, with Outstanding areas 16 (5%)
Good 219 (63%)
Good, with an area to improve 23 (7%)
Requires improvement 63 (18%)
Inadequate 1 (0%)
Not yet rated 12 (3%)

Half of Surrey's ratings are more than 4.1 years old. How tiers work

See all 348 care homes in Surrey →

Care homes nearby

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Holkham House
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Key facts

Type: Residential care home
Beds: 6
Provider: Millsted Care Ltd
Registered manager: Dana Thompson
Registered with CQC since: 14 January 2011
Local authority: Surrey
CQC location ID: 1-120032440

Who it cares for

Younger adults (18–65)
Physical disability
Learning disability or autism

Service user groups registered with CQC.

Questions to ask on a visit

The CQC rating is from August 2021. Has the manager or owner changed since then?
CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?