Nursing home · Medway

Charing House

Canterbury Street, Gillingham, ME7 5AY

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated 1 year ago

Charing House is a nursing home in Gillingham in Medway, run by Charing Gardens Limited. CQC registers it for 88 places and supports older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment.

Its latest CQC rating, published July 2025, is Requires improvement overall. It was rated Good for effective and responsive. For comparison, 68% of care homes in Medway are rated Good or Outstanding.

CQC rating

Requires improvement

Published 3 July 2025 Rated 1 year ago

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Medway

Charing House is in the Requires improvement tier, alongside 16 other homes in Medway. Of the 60 rated care homes here, 68% are Good or Outstanding (England: 83%).

Good, with Outstanding areas 1 (2%)
Good 33 (51%)
Good, with an area to improve 7 (11%)
Requires improvement 17 (26%)
Inadequate 2 (3%)
Not yet rated 5 (8%)

Half of Medway's ratings are more than 4.6 years old. How tiers work

See all 65 care homes in Medway →

The provider's other homes

Charing Gardens Limited runs 2 care homes registered with CQC: 1 Good, 1 Requires improvement.

Park View Care Home
Gillingham, Medway · ME7 5AY · Residential care home · 44 beds

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago

All 2 homes run by Charing Gardens Limited →

Care homes nearby

Park View Care Home
Gillingham, Medway · ME7 5AY · Residential care home · 44 beds0.0 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Stuart House
Gillingham, Medway · ME7 4AD · Nursing home · 11 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
The Shrubbery
Gillingham, Medway · ME7 4AQ · Residential care home · 28 beds0.2 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
Star Care Lodge
Gillingham, Medway · ME7 4AS · Residential care home · 13 beds0.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Welcome House - Gillingham Homes
Gillingham, Medway · ME7 5LW · Residential care home · 9 beds0.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 4 years ago
Pembroke House
Gillingham, Medway · ME7 4BS · Nursing home · 55 beds0.3 km

Requires improvement S: Requires improvementE: Requires improvementC: Requires improvementR: Requires improvementW: Requires improvement Rated this month

More care homes near ME7 5AY →

Key facts

Type: Nursing home
Beds: 88
Provider: Charing Gardens Limited
Registered manager: Karen Ditch
Registered with CQC since: 3 May 2011
Local authority: Medway
CQC location ID: 1-231314305

Who it cares for

Older people
Dementia
Younger adults (18–65)
Physical disability
Learning disability or autism
Sensory impairment

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?