Nursing home · Medway

Pembroke House

11 Oxford Road, Gillingham, ME7 4BS

Requires improvement SafeEffectiveCaringResponsiveWell-led Rated this month

Pembroke House is a nursing home in Gillingham in Medway, run by The Royal Naval Benevolent Trust. CQC registers it for 55 places and supports older people and people living with dementia.

Its latest CQC rating, published August 2026, is Requires improvement overall, and Requires improvement in all five key questions. For comparison, 68% of care homes in Medway are rated Good or Outstanding.

CQC rating

Requires improvement

Published 25 August 2026 Rated this month

SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Requires improvement
CaringAre staff kind, compassionate and respectful?Requires improvement
ResponsiveAre services organised to meet people's needs?Requires improvement
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement

Read the full inspection report on cqc.org.uk ↗

How it compares in Medway

Pembroke House is in the Requires improvement tier, alongside 16 other homes in Medway. Of the 60 rated care homes here, 68% are Good or Outstanding (England: 83%).

Good, with Outstanding areas 1 (2%)
Good 33 (51%)
Good, with an area to improve 7 (11%)
Requires improvement 17 (26%)
Inadequate 2 (3%)
Not yet rated 5 (8%)

Half of Medway's ratings are more than 4.6 years old. How tiers work

See all 65 care homes in Medway →

The provider's other homes

The Royal Naval Benevolent Trust runs 2 care homes registered with CQC: 2 Requires improvement.

Admiral Jellicoe House
Southsea, Portsmouth · PO4 8JW · Nursing home · 66 beds

Requires improvement S: Requires improvementE: GoodC: GoodR: GoodW: Requires improvement Rated 5 months ago

All 2 homes run by The Royal Naval Benevolent Trust →

Care homes nearby

Star Care Lodge
Gillingham, Medway · ME7 4AS · Residential care home · 13 beds0.2 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
The Shrubbery
Gillingham, Medway · ME7 4AQ · Residential care home · 28 beds0.3 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated
Charing House
Gillingham, Medway · ME7 5AY · Nursing home · 88 beds0.3 km

Requires improvement S: Requires improvementE: GoodC: Requires improvementR: GoodW: Requires improvement Rated 1 year ago
Park View Care Home
Gillingham, Medway · ME7 5AY · Residential care home · 44 beds0.3 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 6 years ago
Stuart House
Gillingham, Medway · ME7 4AD · Nursing home · 11 beds0.4 km

Good S: GoodE: GoodC: GoodR: GoodW: Good Rated 7 years ago
Brook House
Gillingham, Medway · ME7 4EA · Residential care home · 7 beds0.5 km

Not yet rated S: not ratedE: not ratedC: not ratedR: not ratedW: not rated

More care homes near ME7 4BS →

Key facts

Type: Nursing home
Beds: 55
Provider: The Royal Naval Benevolent Trust
Registered manager: Not listed
Registered with CQC since: 24 January 2011
Local authority: Medway
CQC location ID: 1-137436574

Who it cares for

Older people
Dementia

Service user groups registered with CQC.

Questions to ask on a visit

CQC raised concerns about leadership. Is the registered manager the same person now?
CQC found Safe needed improvement. What has the home changed, and can I see the action plan?
Is there a waiting list, and what are the weekly fees? (Fees are not published by CQC.)
How many staff are on shift day and night, and how often do you use agency staff?
Can I see the latest CQC report, and what has changed since it was written?
How do you support residents living with dementia: activities, environment, staff training?