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Residential care home · Stoke-on-Trent

The Willows

69-99 Greenbank Road, Tunstall, Stoke On Trent, ST6 7EZ

Good SafeEffectiveCaringResponsiveWell-led Rated 8 years ago
01782757169 Website ↗

The Willows is a residential care home in Stoke On Trent, run by Independent Support Limited. It is registered for up to 12 residents and supports older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs.

CQC rated it Good overall in August 2018, and Good in all five key questions. Across Stoke-on-Trent, 81% of the 77 rated care homes are Good or Outstanding. The rating is 8 years old. CQC decides when to re-inspect based on risk, so this isn't a mark against the home, but it's worth asking what has changed since.

CQC rating

Good
Published 7 August 2018 Rated 8 years ago
  • SafeAre people protected from abuse and avoidable harm?Good
  • EffectiveDoes care achieve good outcomes and a good quality of life?Good
  • CaringAre staff kind, compassionate and respectful?Good
  • ResponsiveAre services organised to meet people's needs?Good
  • Well-ledIs the home well managed, with a culture of high-quality care?Good

Older rating. Published 7 August 2018, 8 years ago. CQC prioritises inspections by risk, so many well-run homes go years without a visit. We never rank a home lower for an old rating. Check the CQC website for anything newer.

Read the full inspection report on cqc.org.uk ↗

How it compares in Stoke-on-Trent

The Willows is in the Good tier, alongside 48 other homes in Stoke-on-Trent. Of the 77 rated care homes here, 81% are Good or Outstanding (England: 83%).

  • Outstanding 3 (4%)
  • Good, with Outstanding areas 3 (4%)
  • Good 49 (60%)
  • Good, with an area to improve 7 (9%)
  • Requires improvement 15 (18%)
  • Not yet rated 5 (6%)

Half of Stoke-on-Trent's ratings are more than 6.7 years old. How tiers work

See all 82 care homes in Stoke-on-Trent →

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